Customer FAQs

Why are you doing this?

Our parent company, Drax, has restructured its customers business to support the development of its core Industrial & Commercial (I&C) supply operations. As part of this streamlining, they’ve explored our strategic options for Opus Energy.

Drax expects the deal will support the development of their core energy supply strategy which is focused on I&C customers, renewable power and energy services.

Does my tariff change?

Account balances and billing arrangements for contracted customers remain unchanged for now. It really is business as usual when you switch to EDF. For customers on Deemed, Variable or Out of Contract rates, EDF will have been in touch about what this means for you.

Does my contract change?

No, contracts will run according to their current terms and conditions. As a contracted customer the price you pay for your energy and the way your contract works won’t change. Your terms and conditions and your contract end date, where applicable, will stay the same too. Your contract will just be with EDF, rather than Opus Energy.

Should I cancel my direct debit?

Direct debit instructions should be kept in place, please do not cancel them as we’ll continue to take payments. You’ll continue to be billed by EDF as usual after your contract(s) transfer.

Future billing dates and payment dates may change to align with EDF billing cycles. You’ll receive a Welcome Pack from EDF in early September with all the information you’ll need. Once you have this, please direct any questions about future billing cycle or payment collection dates to EDF as the supply will have been transferred from Opus Energy.

Can I leave my contract early?

No, both Opus Energy and the customer will need to honour the remaining term of the contract, where this is applicable.

When will this happen? Are sales stopping immediately?

We will no longer be accepting new business contracts with immediate effect. We’ve written to our customers clarifying how we intend to treat renewals.

Will you still register future start dated new business contracts?

Yes, we will honour the terms of any such contracts where the sale has already been agreed. For contracts starting after the date contracts are migrated, EDF will have contacted customers to discuss this.

What do I do if my renewal is before the date contracts are due to be migrated to EDF?

If you have agreed a contract with us directly or are on Out of Contract or Variable rates, we’re no longer able to renew or offer fixed contracts. If you’re on Deemed rate, we may be able to offer you a new contract in the short term. You'll then migrate over to EDF. After this, you’ll renew via EDF. If you contract with us via a Third Party Intermediary (TPI), they can advise you on the renewal process.

Where can I find a new contract?

TPI customers should contact their TPI. Direct customers can talk to a TPI, price comparison websites, or contact another supplier directly.

Customers can get switching information by visiting Ofgem’s website: ofgem.gov.uk/information-consumers/energy-advice-businesses.

What happens to my final Opus Energy invoice

The timing of your final invoice date, and the amount, may be adjusted to reflect the date your contract(s) is switched to EDF.

I’m due to move out of the property Opus Energy supply, who do I tell?

Once your account has migrated to EDF you’ll need to contact them and provide the relevant information. If the move occurs before then, simply contact Opus Energy.

My account is currently in credit, what happens when my supply transfers?

Any final credit will be transferred to EDF 22/23 days after your contract(s) transfers, and you will need to contact them to arrange for that credit to be returned.

Will my eligibility criteria change?

Further refinement of our customer data may reveal that a few customers contract(s) either identified as being in scope to migrate to EDF - or as being retained by Opus Energy - may reverse. We’ll be in touch with any customers whose contract(s) status might change.

What if we do not want to be transferred?

Under our terms and conditions with you, we are permitted to transfer your contract to a licensed supplier of gas or electricity (as applicable), such as EDF, and you are obliged to accept this transfer from the date you are told that the transfer has taken place. The exact clause will vary depending on the terms of your contract, but it will be in clause 13, 14 or 15.

How do I contact EDF?

You can contact EDF using the following methods:

Email: hellobusiness@edfenergy.com
Phone: 0330 912 9959 (Opening hours are Monday-Thursday - 8am-6pm & Friday - 8am-4pm)