Important information about Opus Energy

16/08/2024

We recently signed an agreement to sell most of our customer portfolio to EDF – a trusted and reliable supplier to more than 300,000 small businesses across the UK. EDF are resourced and well equipped with sophisticated IT systems to service this customer portfolio effectively.

The transfer of contract(s) took effect from 1 September 2024.

What this news means for our impacted customers

We’ve written to customers, as well as our Third Party Intermediary (TPI) partners, informing them what this means for them.

The price our contracted customers pay for their energy and the way their contracts work won’t change. The timing of final invoices, and the amounts, may be adjusted to reflect the date contracts are switched to EDF.

Terms and conditions and contract end dates, where applicable, remain the same. Account balances and billing arrangements remain unchanged for now too. Customers should not cancel their direct debit as they’ll continue to be billed as usual.

It really is business as usual for those impacted customers. EDF have already written to them about the upcoming switch.

In the meantime, this news doesn’t impact the customer service we currently provide, nor the terms and conditions of contracts we currently have in place.

Following satisfaction of certain conditions to completion of transaction, both companies will ensure a seamless transfer of customer contracts.

What do our impacted customers need to do?

They don’t need to do anything. We've been in contact with impacted customers and will continue to do so in the lead up to the transfer date, but you can learn more on our dedicated support page to help you understand the changes further.

Alternatively, please email us on contactus@opusenergy.com or call our dedicated helpline on 01604 347 258. We’re available Monday to Friday, 8.30am to 5pm.

You can contact EDF by email: hellobusiness@edfenergy.com, or by phone: 0330 912 9959 (Opening hours are Monday-Thursday - 8am-6pm & Friday - 8am-4pm).

What this news means for our non-impacted customers

We’ve written to those customers whose contracts are not migrating to EDF to let them know nothing will change, and they don’t need to do anything. We’ve recently written to non-impacted customers again with further news on their renewal options.